You are buying direct from the manufacturer for fast shipping and eco friendly handling. Our global logistics takes care of your order from production line to your door.
DHL international service & Shipping fees:
We use the DHL services to ship your orders. The sky is the limit. For deliveries to Canada, we use air freight and to increase delivery speeds. The shipment is sent directly from our distribution centre in Bristol.
How do I get my tracking number?
After we have handed over your parcel to DHL you will receive an email with all your shipping details. You can use the information provided to track your package. Please note that the activation of the tracking link might take up to 2 days.
If you do not receive an email from us with your shipping details, please make sure to check your spam folder as well. Otherwise, you can request your track and trace code by writing an email to our customer service or use our contact form. With this code you can track the status of your shipment at any time.
To do this, use the following link and enter the tracking number you received from us: https://www.dhl.com/global-en/home.html
Please note that the tracking and tracing results are sometimes available with a time delay. Therefore, we ask you to update the parcels location regularly.
How long is the delivery time?
Our delivery time for most of our products is between 15 and 20 business days. However, shipping times might differ depending on seasons and demand. You can contact us our contact form, if you need more information regarding the delivery time.
*Special shipping times are noted on product sites in the product description.